Customer Care

SHIPPING AND DELIVERY:

Orders are dispatched every Monday, Wednesday, and Friday. Orders placed on weekends and public holidays will be dispatched the following business day. 

Umbrella delivery: Express shipping is a flat rate of $20.00 per umbrella.

Hat delivery: Express shipping is a flat rate of $4.00, or free when purchased with an umbrella.

All packages come with tracking, which will be sent via email upon dispatch. If you have placed multiple orders or multiple products per order, these may be shipped in more than one package. In this case, more than one tracking number will be given. 

For any further shipping and delivery enquires, please email hello@southpacificshade.co.nz 

 

INTERNATIONAL SHIPPING:

We currently do not ship internationally. If you are overseas and you would like one of our umbrellas, please email hello@southpacificshade.co.nz and we'll see what we can do for you.

 

PRICING:

Please note that all product prices indicated are in New Zealand dollars (NZD). All prices include GST.

 

ORDERING INFORMATION:

For any information or enquires regarding an order, please contact: hello@southpacificshade.co.nz

 

ITEM AVAILABILITY:

For products purchased that are out of stock or sold out, you will be sent an email promptly. In this case, the customer can decide if they would like to exchange for another product of the same value, receive a store credit, or a refund. 

For items purchased on pre-order, an approximate date of delivery is given. This date may change, and if it does we will notify you via email. 

 

REFUNDS AND RETURN POLICY:

South Pacific Shade does not offer refunds due to change of mind. A refund is only offered if the goods received are faulty, or if an alternative is unavailable for exchange. Please contact hello@southpacificshade.co.nz so our team can organise a return/exchange. All goods must be returned within 7 days of receiving the product. The product/s must be in original condition and not altered in any way. Please allow another 7 days for the order to be processed.

South Pacific Shade does not cover the return shipping costs, this cost is at your own expense. We recommend using a reputable shipping company with tracking, and to retain your tracking number. South Pacific Shade is not liable for any damage or loss of product/s being returned. Please get in touch at hello@southpacificshade.co.nz to request a return address. 

 

FAULTY OR DAMAGED GOODS:

If you receive an item that is damaged or faulty, please notify us at hello@southpacificshade.co.nz. We will request photos of the damage to be attached in your email. Please ship the product/s back with all tags in place, and we request the product to not be altered in any way. We will assess the product on return. If the product is no longer in stock, a refund will be issued.

 

For any other enquires, please send us an email: hello@southpacificshade.co.nz

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